Description
The Customer Data & Analytics Consultant will develop and maintain customer, contract, and survey data models; analyze customer behavior, demographics, and geographic factors; conduct NPS, feedback, and text analyses; build dashboards and Customer Experience KPIs; create customer profiles; present analysis results; derive action recommendations; and coordinate with Data Warehouse teams. The role requires a degree in Business Informatics, Statistics, Data Science, or a comparable qualification, strong data modeling and SQL knowledge, experience with BI/analytics tools and statistical or text analysis, and the ability to communicate complex topics to business units and management. The engagement is project-based and based in Frankfurt am Main.
