Description
Syndigo is seeking a Customer Data and Process Analyst to manage and optimize customer portfolios for a large number of small-to-mid-sized customers ('long tail') within their SaaS platform. The role focuses on driving operational excellence through data-driven prioritization, structured workflows, and standardized processes, emphasizing high-efficiency customer interaction rather than traditional account management. Key responsibilities include managing customer data, supporting renewal processes, educating customers, analyzing usage trends, and ensuring commercial and operation hygiene across the broader portfolio.
