Customer Delivery Manager at ADT

Compensation

£0/yr

Type: Full-time

Description

ADT is seeking a Customer Delivery Manager to lead a team of field-based service engineers. This role involves ensuring exceptional customer service across a geographic region within a defined budget, managing team performance and development, and contributing to operational improvements. The manager will focus on maximizing budgetary performance, optimizing individual and team performance, and fostering strong stakeholder relationships.

Required Skills

customer service
leadership
problem-solving
task prioritization
communication

Additional Information

Required Previous Experiences: Experience of successfully leading and delivering excellent customer service in a field-based environment.
Demonstrable people management, leadership, coaching and engagement skills.
Ability to flex and deliver in a fast-paced environment.
Proven track record in excellent facilitation, communication and engagement at multiple levels.
Preferred Qualifications: A solution focussed approach to complex operational problems.
Experience in effectively managing a range of complex tasks and priorities, simultaneously.
Is commercially astute.