Description
The Customer Enablement Manager will build and scale customer education programs for Mural, translating customer needs and product capabilities into outcome-based learning journeys. The role covers self-guided, live, cohort-based, and peer-led learning; reusable content; cross-functional alignment with Product, Marketing, and Customer Success; internal enablement; and measurement of engagement, proficiency, and product adoption. Candidates should have at least three years of experience in customer education, instructional design, or scaled Customer Success, along with skills in modern learning design, content creation, data-informed program improvement, collaboration, and learning technology.
