Description
Superbet is hiring a Junior Customer Engagement Analyst to support customer communication across Brazil-facing channels, including Reclame Aqui, social media, Ombudsman, LGPD-related contacts, and Google Play reviews. The role involves responding to customers, organizing feedback, identifying trends, tracking complaints, maintaining professional communication, and escalating complex cases. It is an entry-level opportunity requiring Portuguese written communication, with intermediate English and Spanish considered advantageous, and may require occasional weekend or outside-business-hours work.
