The Customer Experience Manager will lead and manage customer service and customer care teams handling claims and inquiries across physical and digital channels. The role oversees customer satisfaction and retention, manages KPIs, resolves complaints, develops customer experience strategies, analyzes performance data, coaches team members, and collaborates with operations, business executives, and technical teams to improve processes and customer outcomes.
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bolttech's globally scaled embedded insurance platform enables any business to expand their distribution capabilities to offer personalized insurance products at the point of need in any customer journey.