Description
Ema is hiring a Customer Engagement Manager to own a portfolio of strategic enterprise accounts end-to-end. The role combines account leadership, delivery orchestration, outcome ownership, executive stakeholder management, commercial expansion, product feedback, and team development. The manager will staff and coach delivery teams, oversee solution quality and post-go-live adoption and ROI, run executive readouts and QBRs, handle C-level escalations, and grow revenue through outcome-driven expansion. The position requires 15+ years of enterprise technology delivery, consulting, account management, or customer leadership experience, including 5+ years owning enterprise accounts and a production-scale delivery track record.
