Description
Sun King is hiring a Customer Engagement Manager in Addis Ababa, Ethiopia, to oversee call center and field teams and maintain performance across customer engagement and service functions. The role establishes operating models and KPIs, monitors call performance and service-level agreements, manages staffing, attendance, shrinkage, training, coaching, performance appraisals, and stakeholder coordination, and develops team managers. Candidates should have at least three years of call center operations management experience, strong data interpretation and communication skills, and a bachelor's degree or equivalent qualification.
