Description
Grab is hiring a GS - Service Success Specialist to own high-priority CEO, executive, and regulatory compliance escalations across Malaysia and Singapore. The role performs forensic root-cause analyses, drafts executive and regulatory responses, identifies recurring defects and safety risks, recommends product and process improvements, maintains audit trails, and coordinates with BPO, vendor, product, and operations teams. The position is based onsite in Petaling Jaya and requires at least three years of relevant escalation, executive response, or root-cause analysis experience, along with strong written communication, process-improvement knowledge, and cross-functional collaboration skills.
