Description
ICEYE is hiring a permanent Customer Excellence Specialist to manage the complete order-to-delivery process for synthetic aperture radar satellite imagery across the APAC region. The role oversees order feasibility, satellite resource planning, image quality control, customer inquiries and complaints, cross-functional issue resolution, contract communication, service training, progress monitoring, and KPI reporting. It is hybrid and shift-based, including one weekend shift per month and no night shifts, with security screening required. Candidates need customer excellence or account management experience, analytical and problem-solving skills, a bachelor's degree or practical experience in geography, remote sensing, or aerospace, and strong English communication plus language skills relevant to the work location.
