Description
Ziina is hiring a Customer Experience Specialist based in Dubai to manage and improve the performance of its outsourced customer support operation. The role serves as the primary liaison with the support partner, monitors CX KPIs, designs support processes, manages the knowledge base, conducts quality evaluations and coaching, analyzes customer data, supports workforce planning, and travels periodically to partner sites for training, audits, or support. The position requires at least four years of experience leading or mentoring a customer support team and, ideally, fluency in written and spoken Arabic.
