Description
The part-time Customer Experience Agent works for an unspecified airline and serves as the first point of contact for passengers at the airport. The role involves welcoming and assisting passengers during check-in, answering questions about flights and services, managing reservations and flight changes, resolving baggage claims, following up after flights, coordinating with ground teams, and complying with safety and customer-service standards. The employee may also perform related Ramp Agent functions. A high school diploma, prior customer service experience, aviation-related boarding and check-in knowledge, reservation and flight-management computer skills, communication, adaptability, and problem-solving abilities are required. The position is located in Quebec City, Quebec, Canada and offers part-time work, flexible scheduling, RRSP, vacation, personal days, and comprehensive benefits.
