Description
Juni is hiring a Customer Experience Agent to provide first-line support to customers through Intercom chat and email, resolve inquiries, triage urgent or high-risk issues, document conversations, and collaborate with Product, Engineering, and Commercial teams. The role also contributes to customer insights, process improvements, knowledge-base content, and reporting. It requires 1–3 years of customer support or customer experience experience, Swedish and English communication skills, and familiarity with Intercom or similar support software. The position is based in the Stockholm hub with hybrid work requiring at least two days per week onsite.
