Description
The Customer Experience Agent is a part-time airline customer service position that serves as the first point of contact for passengers. The role involves airport greeting and check-in assistance, answering flight and service inquiries, managing reservations and itinerary changes, resolving baggage claims, conducting post-flight follow-up, coordinating with ground operations, preparing for daily operations, following safety and customer service standards, and potentially performing Ramp Agent duties. The posting requires a high school diploma, prior customer service experience, aviation check-in and boarding knowledge, reservation and flight operations systems proficiency, strong communication, problem-solving, adaptability, and the ability to work under pressure.
