Description
HiBob is hiring a Customer Experience AI, Automation & Process Specialist to lead AI initiatives across customer experience operations. The role combines strategic AI adoption with hands-on work building intelligent agents, workflows, automations, integrations, reporting, and operational tooling. It focuses on reducing manual work, improving service quality and CX KPIs, and enabling CX teams to scale efficiently. The position requires experience in CX operations, AI and automation initiatives, LLM and modern AI platforms, and CX tooling such as Zendesk, Slack, Asana, Linear, Salesforce, or Notion.
