Summary from listing
Milwaukee Tools is hiring a Customer Experience Analyst to report to the Senior Customer Experience Manager and support the development of customer experience initiatives. The role involves conducting qualitative interviews, mapping and analysing customer journeys, identifying pain points, collaborating with cross-functional teams, and tracking CX roadmap progress. Candidates should have at least two years of experience in customer experience, service design, research, or related roles, along with strong qualitative research, journey-mapping, communication, stakeholder-engagement, and basic AI-tool skills.
