Description
The Customer Experience Specialist will map customer journeys, analyze touchpoints, identify experience gaps, propose and monitor improvements, and present results to executive committees. The role requires higher education in Design, Marketing, Business Administration, or a related field, knowledge of Design Thinking and Customer Experience methodologies, and proven experience in customer journey design or customer experience. Benefits include meal and transportation allowances, medical and dental assistance, life insurance, growth opportunities, and other employee assistance programs.
