Summary from listing
ASSA ABLOY is hiring a full-time Customer Experience & Contract Manager in Belgium to manage strategic customer relationships and contracts throughout their lifecycle. The role covers customer journey optimization, service delivery, contract renewals, SLAs, KPIs, escalations, improvement projects, and reporting. Candidates need a bachelor's or master's degree in a relevant field, at least five years of experience in customer experience, customer success, account management, contract management, or a comparable role, B2B strategic customer experience, contract negotiation, SLA and service delivery experience, Dutch and French communication skills, analytical and reporting skills, and experience with CRM, Microsoft 365, and Power BI.
