Description
ArtHaus Properties is hiring a Customer Experience & Quality Manager to own the companywide Resident Request Resolution process and independent quality control of the physical resident experience across its portfolio. The role establishes request workflows, standards, ownership, escalation rules, audits, scorecards, and corrective-action plans; partners with operating, maintenance, technology, and other leadership teams; and drives continuous improvement in resident service and property quality. The position requires at least five years of experience in property management, hospitality, customer experience, quality assurance, operations, or a related field, along with experience designing service-delivery workflows, conducting inspections or audits, and using property-management or workflow systems.
