Description
Ethos is hiring a Customer Experience Associate/Customer Support Associate to support life insurance customers and partner agents. The role focuses on accurately communicating policy status and agent compensation, navigating customer and agent systems, resolving inquiries across email, live chat, SMS, and phone, explaining payment and contract details, meeting service goals, and improving support processes. It is an onsite customer support position requiring 1–3 years of relevant experience, strong communication and problem-solving skills, organization, adaptability, and preferably Salesforce experience and a bachelor's degree.
