Description
The Customer Experience Associate provides customer service through chat, email, and phone; resolves complaints; troubleshoots technical issues; verifies identification; maintains account confidentiality; supports payment and fraud prevention; advises players on responsible gaming; and helps improve the customer journey. The role requires at least one year of inbound call center experience, a bachelor’s degree is preferred, proficiency with Zendesk or similar ticketing systems and Microsoft Office, and the ability to obtain and maintain Ohio gaming licenses. It is an hourly shift-based position requiring weekday, weeknight, and weekend availability.
