Description
Nabis is hiring a fully remote Customer Experience Associate to serve as a frontline support point of contact for brand and retail partners. The role handles inbound inquiries across email, phone, and chat; manages high-volume multi-channel queues; supports order workflows, account changes, billing, returns, and escalations; coordinates with Operations, Sales, Finance, and Compliance; and meets response-time, resolution, CSAT, and quality KPIs. Candidates need at least two years of B2B customer service, account support, or operations experience, strong communication and organizational skills, CRM and ticketing proficiency, and availability for US Pacific or Eastern business hours.
