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Customer Experience Associate at Prophetic Software

Department: Client Services

Setup
On-site
Location
Santa Cruz, California
Type
Full-time
Level
entry
Posted

Description

Prophetic Software is hiring a Customer Onboarding Specialist to own onboarding logistics, first-line support, account setup, ticket triage, knowledge-base documentation, and handoffs between sales, account management, and customers. The role is based onsite in Portland five days a week initially, with an East Coast remote option after onboarding, and requires 1–3 years of relevant customer-facing experience. Benefits include medical, dental, and vision coverage, equity, unlimited PTO, and a hybrid/remote stipend.

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