Description
The Customer Experience Associate supports a branch by delivering customer service, handling returns, exchanges, and warranty claims, qualifying and routing leads, maintaining CRM/ERP records, preparing quotes, and supporting warehouse and showroom operations. The role requires a high school diploma or equivalent, strong communication and organizational skills, Microsoft Office and ERP/CRM proficiency, and the ability to work in a fast-paced mixed showroom/warehouse environment. Benefits include market-aligned compensation, performance incentives, profit sharing, retirement contributions, and medical, dental, and vision plans.
