Description
The Call Center Representative will handle a high volume of inbound customer calls, understand customer needs, provide accurate information, navigate company programs and technology, and communicate empathetically while maintaining confidentiality and compliance. The role is full-time, onsite in Guatemala City, and includes paid training, competitive pay, incentives, benefits, and career growth opportunities. Candidates must have 85% English proficiency, a high school diploma, be at least 18 years old, be a Guatemalan citizen, pass criminal and police background checks, open a monetary account with Banco Industrial, and have basic computer skills.
