Description
The Customer Experience Associate/Representative responds to customer inquiries through webchat, email, and phone; guides customers through purchasing; recommends products or services; resolves complaints and technical concerns; and supports sales and distribution operations. The role also handles quote preparation, purchase-order validation, order entry, shipment coordination, invoicing, and order-processing roadblocks, while collaborating with customers, partners, service providers, and internal teams. It requires at least one year of customer service or customer service/sales experience, strong communication and problem-solving skills, attention to detail, PC literacy, and the ability to work independently and collaboratively.
