Description
KLM is hiring a Nordic Customer Experience Agent in Amsterdam to answer Swedish- or Norwegian-speaking passenger questions by phone, handle luggage and seat bookings, and resolve flight delays or cancellations. The role requires Norwegian or Swedish fluency alongside English, an MBO level 4 diploma or equivalent, relevant customer-service experience, and flexible availability from Monday to Sunday. It is an entry-level full-time position with 32–40 hours per week, a paid 8-week training program, and hybrid work options.
