Description
OnTrac is hiring a Customer Experience Consultant to lead real-time monitoring, escalation, issue resolution, and communication for key customers within a 24/7 Customer Control Tower. The role coordinates with Operations, Field Operations, Line Haul, and Quality; supports customer calls, business reviews, reporting, and white-glove processes; and identifies operational trends for process improvement. It is a hybrid position requiring three days per week at an operational facility, with preferred locations in New Jersey, Ohio, Illinois, or Florida. A bachelor’s degree is required, while experience in customer-facing operations, escalation management, service recovery, reporting, or customer communications is preferred. The expected starting base salary is $104,000–$131,000, with a potential base range of $104,000–$157,000 and possible bonus or commission compensation.
