Description
Career Team is hiring a full-time, non-exempt Customer Experience Coordinator in North Central Texas to serve as the primary contact for customer concerns, complaints, and program inquiries related to Workforce Solutions for North Central Texas programs. The role handles complaint intake, investigations, informal resolution, policy interpretation, documentation, compliance monitoring, reporting, and customer service training, while collaborating with workforce center staff, service providers, contractors, and leadership. A bachelor's degree or comparable experience, computer literacy, strong communication and organizational skills, knowledge of workforce programs, and a valid driver's license are required. The position offers medical, dental, and vision benefits, life insurance, disability benefits, a 401(k) after 90 days, paid time off, paid holidays, and a salary range of $62,000-$72,000 based on experience.
