Summary from listing
The Customer Experience Coordinator serves as a liaison for fire systems, including alarm, portable extinguisher, suppression, and sprinkler systems. The role handles customer calls, schedules and dispatches field technicians, supports account reconciliation and reporting, secures permits, orders materials, resolves customer and fire marshal issues, and provides operational support to service managers and project managers. A high school diploma or GED and customer-service experience are required, while Microsoft Office proficiency, fire-suppression experience, quote-creation experience, and fire certifications are preferred. Benefits include medical, dental, and vision coverage, competitive pay, and a 401(k) with company match, profit sharing, and an ESOP.
