Description
The Customer Experience Coordinator (Level II) independently manages complex customer interactions, escalations, account needs, and service issues while coordinating with Sales, Operations, Quality, Shipping, and other departments. The role focuses on timely responses, accurate follow-up, resolution, documentation, service performance, process improvement, and mentoring new team members. It requires a high school diploma or equivalent, three to five years of progressive customer service, customer support, or account coordination experience, strong product and process knowledge, communication and problem-solving skills, and intermediate proficiency with Microsoft Excel, CRM systems, and order management tools.
