Description
Ethos is hiring a Customer Experience/Customer Support Associate to support new and existing customers and insurance agents through email, live chat, SMS, and phone. The role involves maintaining accurate policy and compensation information, navigating consumer and partner-agent systems, explaining complex agent payments and contracts, resolving inquiries, meeting service-level goals, and identifying process improvements. Candidates should have 1–3 years of experience in customer support, customer success, operations, or a related role; life insurance experience is a plus, while a bachelor’s degree and Salesforce or equivalent support software experience are preferred but not required.
