Summary from listing
AGCO is hiring a Customer Experience (CX) Measurement & Inner Loop Program Manager to automate and govern its global CX survey ecosystem, manage Qualtrics operations, and lead the development and regional rollout of an NPS Inner Loop program. The role oversees survey triggering logic, data flows, integrations, testing, training, KPIs, stakeholder alignment, and cross-functional collaboration with CX, markets, IT, and Digital Product teams. It requires a university degree, at least seven years of customer call centre or customer support centre coordination experience, strong project management and stakeholder-management skills, and fluency in English. The position is based at AGCO’s Shared Service Center in Budapest and offers hybrid work, private health insurance, dental services, and other benefits.
