Description
Abel Womack is hiring a Customer Experience (CX) Analyst in Lawrence, Massachusetts, with a hybrid-remote arrangement. The role collects, cleans, validates, and analyzes operational data from internal systems; performs SQL-based processing and basic trend analysis; documents reporting procedures; develops standardized workflows, dashboards, and automation; and supports process improvement across customer experience, professional services, and managed services programs. The position requires a bachelor’s degree in a relevant field, strong Excel and basic SQL skills, project management ability, and 25% travel to customer sites in New England and New York. Compensation is $60,000–$80,500, with medical, dental, vision, retirement, and other benefits.
