Description
Nacar is hiring a Customer Experience (CX) Lead for its Porto Alegre studio to define CX strategy, lead end-to-end customer journey and service design, conduct qualitative and quantitative research, analyze customer and operational data, translate insights into recommendations, manage cross-functional stakeholders, facilitate design workshops, and oversee CX design projects through implementation. The role requires at least five years of experience in CX, UX, or service design, with expertise in service design, customer research, stakeholder management, project planning, and English communication. It offers a permanent contract, competitive salary, hybrid work, flexible hours, training, paid vacation, and a Raio card.
