Description
The Customer Experience (CX) Manager will architect and operationalize a surprise-and-delight customer experience function across Bet-David Consulting, Valuetainment Media, and Minnect. The role owns voice-of-customer feedback, NPS and CSAT reporting, proactive client outreach, reputation management, CX SOPs, KPIs, and the hiring and scaling of a CX team. It requires at least five years of experience in customer experience, customer success, hospitality, brand experience, or a similar field, along with strong communication, emotional intelligence, conflict-resolution, and entrepreneurial capabilities. Compensation includes a competitive base salary, performance-based incentives, equity, and a comprehensive benefits package with a 401(k) company match.
