Summary from listing
The Gemini Enterprise Customer Experience (CX) Solution Lead will lead technical strategy, solution architecture, and execution alignment for AI-powered customer experience transformations. The role designs scalable Google Cloud architectures, leads technical discovery and solutioning, integrates CCaaS and AI-driven CX platforms with CRM and automation systems, guides delivery teams from proof of concept through production, and coordinates with Capgemini, Google, and partner teams. It requires 10+ years of relevant presales, consultative solution architecture, or related experience, along with expertise in contact center technologies, Google Cloud, and generative AI.
