Description
Microsoft is hiring an Advanced Cloud Engineer 2 – Customer Focused to serve as the primary Azure support and engineering contact for complex critical customer issues and key customer projects. The role combines customer-facing technical support, root-cause analysis, solution lifecycle guidance, telemetry and monitoring analysis, escalation coordination, and feedback to product and engineering teams. It requires at least seven years of IT experience supporting enterprise applications, customer-facing technical experience, hands-on monitoring and observability work, and willingness to participate in a 24x7 on-call rotation.
