Description
Pave Bank is hiring a Customer Experience Engineer to own the technical customer experience for API and portal integrations. The role runs client integrations from kickoff through go-live, debugs authentication, sandbox, and compliance issues, and then eliminates recurring problems by improving documentation, UI/UX, back-office tooling, scripts, and AI-powered support agents. The engineer will work across Customer Success, Compliance, Backend, and Frontend, instrument customer journeys, and translate pain points into product and engineering improvements.
