Description
Bold is hiring a Customer Experience Executive to lead merchant follow-up and resolve customer inquiries, requests, complaints, and claims through chat, WhatsApp, social media, phone, and the app help center. The role also involves case follow-up, reporting, quality-metric accountability, and identifying service and process improvements. It is a permanent, full-time remote position with a competitive salary and bonus, medical or health-plan allowance, education support, vision care, and additional days off.
