Description
The Customer Experience Analyst supports customer feedback programs, including CSAT and NPS initiatives, by researching customer and employee experiences, identifying improvement areas, investigating root causes, developing solutions, maintaining project deliverables, analyzing feedback with data visualization tools, and planning Customer Advisory Board events. The role seeks someone currently pursuing a degree in business, computer science, or a related field, with analytical and problem-solving skills, data-handling ability, Excel proficiency, communication skills, organizational ability, and independence. Power BI and SSMS experience are bonus qualifications.
