Description
Marloo is hiring a global Customer Experience Manager to unify and improve customer support across its London, New York, Sydney, and Wellington markets. The role owns the global inbox, leads and coaches the CX team, builds triage and internal tooling, reduces ticket volume by fixing root causes, measures performance, and acts as the customer voice to product and engineering. Candidates should have experience improving customer support or CX functions, managing people across locations and time zones, working with data, building systems, and communicating across the business; financial-services or regulated-industry experience and high-growth startup experience are preferred.
