Customer Experience Lead at MealSuite

Compensation

A$75,000 – A$87,500/yr

Setup: Hybrid
Location: Australia
Type: Full-time
Level: Lead
Posted: Jun 22, 2026

Description

MealSuite is looking for a Customer Experience Lead (Australia) to establish and lead their customer experience presence in a new market. The role involves acting as a generalist across support, implementation, and customer success, owning the full customer lifecycle from onboarding through long-term relationship management. This critical role supports direct customer interaction, drives retention and growth, and represents the voice of the market internally.

Required Skills

Customer Facing
Support
Customer Success
Implementation
Project Scoping
Configuration Guidance
Onboarding
Go-Live Readiness
Account Health
Product Adoption
Retention
Risk Identification
Growth Opportunities
Troubleshooting Technical Issues
Cross-Functional Solutions
Communication Skills
Translation of Technical Concepts
Collaborating with Distributed Teams

Additional Information

Required Previous Experiences: 3-6+ years of experience in customer-facing roles across support, customer success, or implementation.
Proven ability to manage a portfolio of customers, including onboarding, adoption, and retention outcomes.
Experience working in B2B SaaS environments and familiarity with customer lifecycle management.
Preferred Qualifications: experience in healthcare, senior living, or adjacent industries;
experience in a market-launch or "team of one" environment

About MealSuite

MealSuite

Foodservice software

Leading provider of food service software across North America. MealSuite helps food service operators with daily operations. Visit MealSuite to learn more.