Description
Pret is seeking a passionate Customer Experience Lead to join their team. This role involves managing and supporting a small team of Customer Advisors to deliver exceptional customer experiences across various channels, including social media, web, email, and phone. The lead will handle customer inquiries, complaints, compliments, and feedback, ensuring consistent adherence to Pret's customer experience guidelines. Responsibilities include managing rota, workload, and Service Level Agreements (SLAs) for efficient performance. The ideal candidate will possess strong communication skills, ability to resolve complex issues, and serve as a positive role model for the team.
