Description
Pret is seeking a passionate Customer Experience Lead to join their team. This role involves managing and supporting a small team of Customer Advisors to deliver exceptional customer experiences across various communication channels. The lead will handle customer inquiries, complaints, and feedback, ensuring consistent adherence to Pret's customer experience guidelines. Responsibilities include managing rota, workload, and Service Level Agreements (SLAs), resolving complex and sensitive customer interactions, and acting as a role model for effective contact resolution.
