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Customer Experience Leader / In-Store Experience Manager at IndigoBooksMusic

Department: Customer ServiceSeniority in posting: entry

Language
Setup
On-site
Location
Laval, Quebec
Type
Full-time
Level
lead/mgmt
Posted

Description

Indigo is hiring a Store Customer Experience Leader to lead customer-focused execution across a specialty retail store. The role manages customer experience programs, omnichannel activities, loyalty initiatives, promotions, events, coaching, team deployment, sales performance, customer service areas, and operational compliance. It reports to the Customer Experience Manager and the General Manager, requires 1–3 years of leadership experience in specialty retail or multi-unit environments, and requires bilingual French/English ability for Quebec-based positions.

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