Description
UniFide CST is hiring a Customer Experience Manager to design and improve the customer journey across sales, service, and support; analyze customer feedback and service metrics; manage and develop a customer service team; and implement retention and preventative-maintenance programs. The role requires a bachelor's degree in a related business field, 5–7 years of customer experience experience, and 2–3 years of leadership or management experience, with field-service and data-driven decision-making experience preferred. Benefits include health, dental, life, and vision insurance, paid time off, a 401(k) match, an incentive bonus, and limited travel. The stated salary is $88,000–$110,000 per year.
