Description
The Customer Experience Manager will support ADIB’s customer excellence strategy in Abu Dhabi by improving service standards across branch areas, monitoring customer satisfaction and wait-time performance, investigating staff complaints, training frontline staff, and implementing service improvements. The role requires a bachelor’s degree, fluency in English, familiarity with bank systems and products, strong customer-service and problem-solving skills, Microsoft Office proficiency, and willingness to travel throughout the UAE. Branch experience is preferred, and the position is restricted to UAE nationals.
