Description
The Customer Experience Manager will oversee the overall customer experience across a Sainsbury’s store, including checkout and back-of-house operations, petrol stations where applicable, and store leadership. The role involves managing staff performance, discipline, scheduling, pay, and customer-facing operations, and may require the manager to run the store independently. Candidates need prior line-management experience in a fast-paced operational environment, a track record of coaching teams and delivering KPIs, and experience handling employee relations matters. The position is part-time, with hours discussed at interview, and includes a discount card, annual bonus, pension matching, holiday entitlement, and other benefits.
