Description
The Customer Experience Manager will oversee the overall customer experience across a Sainsbury’s store, including checkout and back-of-house operations, petrol stations where applicable, and store leadership. The role manages performance, capability, disciplinary matters, scheduling, and pay; coaches teams; and may assume overall responsibility for running the store. It is a part-time position with hours discussed at interview, and requires prior line-management experience in a fast-paced, customer-facing operational environment, KPI delivery, and experience handling complex employee relations matters.
